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Privacy and Cookie Notice of Favoroute B.V

This is the Privacy and Cookie Notice of Favoroute B.V. ("Favoroute"), based at Singel 542, 1017 AZ Amsterdam, Netherlands. The notice covers services provided by Favoroute, including the website www.favoroute.com ("Website") and the Favoroute App ("App") (altogether, the "Services"). We, at Favoroute want to give you the best experience possible. This notice aims to give you a clear view of how we may use your information and our dedication to protect your data.

This Privacy and Cookie Notice may be changed over time. The users of Favoroute's website, App or other services provided by Favoroute ("Users") are advised to regularly review the Privacy and Cookie Notice for possible changes.

This Privacy and Cookie Notice was last changed on 1 December 2016.

This Privacy and Cookie notice can be stored or printed using the buttons at the top of this page.

  1. When is this Privacy Notice applicable?
  2. This Privacy Notice is applicable to the processing of all personal data of Users through the Services.

  3. Who is the controller of your data?
  4. Favoroute is the controller for the processing of your personal data.

  5. For what purpose do we process your personal data?
    1. When you use our Website or App, to deliver you the Website or App and for the technical and functional management of the Website and App.
    2. Explanation

      When you visit our Website or App, our administrators process technical data linked to the use of the Website or App to enable us to deliver the functionalities of the Website or App. With this technical data our administrators can manage the Website or App, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website or App. This way, we ensure that you can (continue to) find the information on the Website or App in a quick and simple manner. For this purpose cookies are used as well

      Which personal data do we process for this purpose?

      For this purpose we process technical data like the IP-address of your computer, the visited webpages, the internet browser you use, previous/next visited websites and the duration of a visit/session.

      For what period do we retain your personal data for this purpose?

      We do not store technical data longer than necessary for this purpose.

    3. When you open a Favoroute account with us, to administer the account and to ensure confidentiality and security of your purchases
    4. What does the purpose entail?

      When you choose to register with Favoroute, you need to provide us with your name, a valid email address and a password, so that we can create a personal account for you. Upon creating your account, we will send you your personal login information. After you register, you may provide us with other details about yourself, such as your date of birth, a short biography, which company you work for and a personal website address. These personal data enable us to administer your account and enable us to ensure the confidentiality and maintain the security of your purchases. We are, for instance, able to change your password for you. We are, however, not able to view your password.

      We also offer you the option of registering through 'Facebook Connect', a service that is provided by Facebook that allows us to set up your account with the information available on your Facebook profile. When you use Facebook Connect, you are forwarded to the Facebook website to log on and accept the transfer of your personal data from Facebook to Favoroute. We request access to the following data to set up your account: your public profile information and email.

      Please refer to the Facebook Data Policy page to check what data Facebook stores and processes when you make use of Facebook Connect.

      Which personal data do we process for this purpose?

      For this purpose we process data regarding your personal account such as your e-mail address, your name, your display name, your role. We will also process your login data.

      For what period do we retain your personal data for this purpose?

      We retain data regarding your personal account for as long as you have a Favoroute account. When you delete your account, we will delete your personal data after two months, except if we need this data to deliver other services to you. Your login data not be retained longer than necessary.

    5. When you purchase products through the Favoroute web shop, to process your order
    6. What does this purpose entail?

      When you use our Favoroute webshop services, we use personal data to service your purchase and deliver your order, report the status of your order and update your personal data regularly to ensure that the personal data we have is as accurate as possible. Also, when a transaction has failed, we use personal data to contact you about the transaction.

      Which personal data do we process for this purpose?

      For this purpose Favoroute processes the personal data that is related to a transaction, i.e. your full name, company name (if applicable), business registration number (if applicable), telephone number (if applicable), email address, credit card or other payment information, IP address, your acceptance of our applicable terms and conditions, whether or not you want to receive our newsletter and any comments you have made in the comments field under customer information (if applicable). We also process the information about what you have purchased with us.

      For what period do we retain your personal data?

      For this purpose, we do not retain personal data longer than necessary or required by law. Credit card information is sent to one or more approved and certified service providers and is not stored by us for longer periods of time than is necessary to process your order.

    7. When you contact us, for customer service and relationship management
    8. What does this purpose entail?

      You can contact us through our contact form on the Website or App, by e-mail, fax or telephone, and various social media platforms, such as Facebook, Instagram, Twitter, Pinterest, and Google+. In this case we will use your personal data to answer your question.

      Which personal data do we process for this purpose?

      For this purpose we process your name, your company name, your contact information, your correspondence with us about your question and all other personal data you provide us with and which is required to answer your question.

      For what period do we retain your personal data?

      Your data will not be stored longer than necessary.

    9. For the development and improvement of products and services
    10. What does this purpose entail?

      We use aggregated and anonymized personal data to analyse customer behaviour and to adjust our products and services accordingly, to ensure that it is relevant to our customers. We can make adjustments to our offering, our newsletters or our Website or App. We may also adapt our promotions on the basis of our analysis. We purchase supplementary data from public sources to complement our database for this purpose.

      For this purpose, we regularly conduct research to the satisfaction of our customers with the use of surveys. Such research is conducted through our newsletters, questionnaires, and customer interviews. We use your responses to such surveys for quality assessments and to improve your customer experience, for instance app usability and performance, website improvements.

      Which personal data do we process for this purpose?

      We analyse how often you read our newsletters, how often you visit our Website or App, which pages you click on our Website or App and what goods you purchase through our Website or App. If you choose to participate in our surveys, we may ask you to provide your personal information, such as your email address, name and date of birth.

      For what period do we retain your personal data?

      We do not retain these data longer than necessary for this purpose.

    11. For the generation of management information, statistical data and market research
    12. What does this purpose entail?

      We perform research into market trends through statistical analysis. We use the results of such research to evaluate our current products and services and to adapt our products, marketing and stations to new developments. The research results are only reported on an aggregate basis. This means that the results are not related to individual customers in any way.

      Which personal data do we process for this purpose?

      To generate these informational reports we process data such as the time and date of your successful logins and which products you view and purchase. The results in these reports are purely statistical and cannot be traced back to you.

      For what period do we retain your personal data?

      We do not retain such data longer than necessary for this purpose.

    13. For bookkeeping and for the prevention, detection and investigation of fraud
    14. What does this purpose entail?

      In order to keep our books we process your personal data. We also use your personal data to prevent, detect and investigate fraud.

      Which personal data do we process for this purpose?

      For this purpose Favoroute processes the personal data that is related to a transaction, e.g. full name, postal and delivery address, telephone number, email address and payment information.

      For what period do we retain your personal data?

      For this purpose, we do not retain personal data longer than necessary or required by law.

      Your choices:

    15. If you participate in prize contests, events, competitions, promotions and/or games of chance, to administer your participation
    16. What does this purpose entail?

      With your consent we can send you emails with promotions and invitations to participate in a prize contests, events, competitions or games of chance. If you choose to participate in one of these activities, we need your personal data to be able to announce and organize these. Also, if you participate in any of these activities, we need your personal data to announce the winners, to distribute the prizes and to measure the response to prize contests, events, competitions, promotions and or games of chance.

      Which personal data do we process for this purpose?

      For this purpose, we use your name, email address and your entries in the activity.

      For what period do we retain your personal data?

      For this purpose, we do not retain personal data longer than necessary or required by law.

    17. Only if you have consented to this, for sending you information about Favoroute by e-mail or via the App.
    18. What does this purpose entail?

      We would like to keep you updated on our latest vacancies, events, developments, news items, special offers, discounts, product updates, promotions, community promotions, sales promotions and other opportunities and developments within Favoroute. We will do this by means of e-newsletters. If you would like to stay informed on these topics, you can indicate this by ticking the appropriate box before submitting your registration.

      Which personal data do we process for this purpose?

      For this purpose we process your name, your e-mail address and an overview of which e-newsletters we have sent you.

      For what period do we retain your personal data?

      We retain your personal data for as long as you wish to receive information from Favoroute. We will check with you on a yearly basis whether you still appreciate receiving our e-mail. In case you don't want to receive such e-mails, you can unsubscribe at any time by contacting us at info@favoroute.com or by using the unsubscribe option included in each e-mail message by Favoroute.

    19. To receive personalised offers
    20. What does this purpose entail?

      You may choose to receive personalised offers from Favoroute that are tailored towards your personal preferences based on segmentation and profiling (e.g. analyzing your purchase history and purchases of other customers).

      With personalised offers, we would like to notify you of products, events and promotions that it believes may be of interest to you. Such personalized offers may include:

      • Products (categories) offers that you frequently purchase or products that we believe may be of interest to you based on prior purchases or on similar purchases by other customers.

      • Other related products based on the history of your recently purchased products and other customers.

      • Special promotional offers/discounts on the basis of recently purchased products.

      • Invitation to events, related to the specifications/improvements of the product.

      You may receive your personalised offers by regular mail, email, SMS, through the Website, apps, social media or any other digital channels used by you.

      Which personal data do we process for this purpose?

      In order to be able to provide you with personalised offers, we need to understand your preferences. In order to be able to determine your preferences, we will analyze your purchase history. This includes data regarding (i) specific products you buy, (ii) your total amount of purchases per transaction, (iii) the time and place of the purchases you make, (iv) the payment method you use and (v) your shopping frequency.

      For what period do we retain your personal data?

      We do not retain these data longer than necessary for this purpose.

  6. Who has access to your data?
  7. Favoroute treats your data with care and confidentiality and does not share your data with third parties other than as explicitly addressed in this privacy statement.

    1. With service providers
    2. We use various companies which process data on our behalf, such as hosting companies, delivery services, payment providers and credit scoring agencies. These companies use your information on our behalf, and are subject to strict rules they need to adhere to in order to process your information. It is strictly forbidden for such companies to use the data in any other way than as per the instructions of Favoroute.

    3. Legal and law enforcement
    4. Favoroute does not voluntarily disclose personal information at the request of law enforcement agencies or third parties, and will only disclose data by order of a valid injunction from a court or law enforcement agency.

    5. With your consent
    6. We will only further share your information with companies or individuals when we have your valid consent to do so. For instance, we may share information with companies such as travel centres if you provide us with your consent to do so.

  8. Which cookies does Favoroute use?
  9. The Website and Appp use cookies. A cookie is a small text file that we send to your Internet browser so that we are able to recognise your browser when you return. Cookies can collect data on the use of the Website and App such as which pages are visited and the duration of a user session. When you use the Website or App, the cookie sends data to Favoroute.

    Favoroute does not retain a cookie longer than necessary. We use session cookies and permanent cookies:

    • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.

    • A permanent cookie enables the Website to recognize you at a subsequent visit.

    Favoroute stores cookies that are essential in providing the functionalities of the Website. For instance, the cookies enable you to purchase items from the Website and App.

    If you do not wish to receive any cookies at all, you may set your browser to refuse cookies all together. Please note that in that case you may no longer be able to use all the functionalities of the Website or App.

    Your choices:

    Only if you have given prior consent, Favoroute places cookies that are not strictly necessary for providing the functionalities of the Website. Through such non-strictly necessary cookies we collect information about your use of the Website and remember your preferences. Examples of collected information are which pages are visited and the length of a user session. Through these cookies we aim to improve your user experience of our Website. If you do not consent to cookie being placed, these cookies will be blocked.

    for a summary the non-strictly necessary cookies that Favoroute uses.

    Cookies on the Website www.favoroute.com:

    (Category) Cookie(s) (Name) Target (category) cookie(s) Retention period Extra information
    Favoroute authentication _favoroute_rails_session, PHPSESSID, UTO Assign an identifier to the currently logged-in user. session-only
    Favoroute other locale Keeps track of the language the page was last rendered according to the user selection or default language session-only
    Mixpanel analytics mp_mixpanel__c, mp_[#sesion_id]_mixpanel This cookie is set by Mixpanel for analysing traffic, and in particular how users reached the platform. More information on these cookies here.
    Uservoice analytics __cfduid, uvts Used by the content network, Cloudflare, to identify trusted web traffic. One year More information on these cookies here.
    Google analytics _gat Used to throttle the request rate 10 minutes More information on these cookies here.
    Google Analytics _ajs_anonymous_id, _ajs_group_id, _ajs_user_id Helps to count how many people visit the website by tracking if a user visited before and allows segment.io to collect data about users usage of the website. One year More information on these cookies here.
    Google Analytics _ga Allows to identify unique users Two years More information on this cookie here.
    Doubleclick.net DSID These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission One month More information on this cookie here.
    Doubleclick.net IDE These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission Two years More information on this cookie here.
    Facebook Facebook If a user is logged into Facebook, Facebook can place cookies on his/her computer through the site. These are needed to use the like functionality in messages and updating his/her status. Four months More information on this cookie here.

    Cookies on the App Favoroute:

    (Category) Cookie(s) (Name) Target (category) cookie(s) Retention period Extra information
    Favoroute authentication favoroute authentication Provides the foundation for a user to be able to access his purchased guides and custom content. As long as the App remains installed on the user's device.
    Mixpanel analytics Mixpanel This cookie is set by Mixpanel for analysing traffic, and in particular how users reached the platform. 365 days More information on these cookies here.
    Crashlytics analytics Crashlytics Used for logging information about app crashes, so we can fix bugs which might not be visible under development scenarios. As long as the App remains installed on the user's device. More information on this cookie here.

    Only if you have given prior consent, Favoroute will use Google Analytics' cookies. If you do not consent to the placement of such cookies, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies to analyze the usage of the Website by Users. Google uses aggregated statistical data to give Favoroute an insight in the way Users use the Website. Google may only provide these data to third parties if Google is required to do so by law, or to the extent third parties processing these data on behalf of Google.

    You can find more information on Google Analytics here.

  10. How to treat links to other websites and social media?
    1. External websites
    2. On the Website and App you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your personal data through these websites. Favoroute's Terms and Conditions and this Privacy and Cookie Notice are therefore not applicable to the use of such websites.

    3. Social media
    4. Our Website and App may provide you with social plug-ins from various social networks. If you choose to interact with a social network (for example by registering an account), your activity on our Website or via our Apps will also be made available to social networks such as Facebook and Twitter.

      If you are logged in on one of these social networks during your visit to our Website or App, the social network might add this information to your respective profile on this network. If you are interacting with one of the social plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off from your social network before you enter one of our Websites or Apps.

      Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

  11. May persons below the age of 16 provide personal data?
  12. Persons below the age of 16 may only provide personal data to Favoroute if they have written permission of one of their parents or their legal guardian who has read this Privacy and Cookie Notice.

  13. How do we secure the data?
  14. Your personal data are treated strictly confidential and Favoroute has taken the appropriate technical and organizational security measures against loss or unlawful processing of this data. To this purpose Favoroute uses several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.

  15. Transfer of data
  16. Favoroute may transfer your personal data to its group companies. In case Favoroute sells all or some of the assets or shares of Favoroute to a third party, your personal data can be provided to this third party.

  17. Who to address regarding questions and requests of access, removal etc.
  18. You can request access of the data that Favoroute processes about you at any time, and have these corrected or removed by sending a request to:

    Singel 542, 1017AZ Amsterdam, Netherlands

    Favoroute can charge a (low) reimbursement fee.